Refund policy

Return Policy
We have a return policy, where if the item is deem faulty from production. To be eligible for a return, your item must be in the same condition that you received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sale items are not refundable or exchangable.

To start a return, you can contact us at sales.enquiry@jjgoldjewellery.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.